Contact | 757.675.4735 | kelly@xogallery.com |

Is your jewelry available in any shops?

No, I only sell online. My local customers come to my studio to buy jewelry and if you are visiting Virginia Beach, I would love for you to come visit me in my studio :)

XO Gallery Jewelry Studio

I used to sell in various boutiques, but I have built up my business and no longer need to do that. As an independent artist of one-of-a-kind jewelry, it is not very profitable to sell in shops.

Where are you located?

Virginia Beach, Virginia USA

Do you make all of the jewelry yourself?

Yes, I design and create all of the jewelry I sell. Most of my pieces are one-of-a-kind. Even the jewelry that is regularly available on my website will not be identical. Due to the nature and availability of the materials, each piece of jewelry will vary slightly from the original. I often include pictures of variations I have made and I can always send a picture before shipping if desired.

Do you offer payment plans?

Yes, if you would like to make payments just contact me. Let me know what you would like to purchase, how much you want the initial deposit to be, when you would like to make payments and in what amounts. I will send you invoices as requested and once the final payment is made, I will ship your jewelry out.

If I have a shop SALE for a limited time, I have to receive payment in full before the sale is over, so I will not do payment plans at discounted prices.

Do you offer sales or coupon codes?

I rarely have sales. As an independent artist creating mostly one-of-a-kind items, I do not buy most of my materials in bulk. So sales are not very profitable for me. I use top quality materials and beads and gemstones, pendants and metals are much more expensive than one might think, not to mention the shipping supplies, trips to bead shows, running a website, and all of the other overhead costs.

If you are among the people who only buy things that are on sale, you may be waiting for a long time! But you can sign up for my newsletter at the bottom of this page and I will let you know when I do. And I do have a SALE page that I regularly update.

How long will it take to get my jewelry?

It depends on what you order. Anything already created like my NEW items or SALE items for example will ship out right away. There are some others as well, but you will know they are ready to ship if you see "1 IN STOCK" right under the item title on the product pages.

All other pieces will average a week. If I have all of the materials available, it may just be a day or 2, but if I have to order some supplies it could take a week to 10 days.

If you need something by a specific date, just contact me and I'll let you know.

See my SHIPPING page for more specific details.

Do you ship Internationally?

Yes, I ship worldwide. See my SHIPPING page for more details. 

Where do your beads come from?

All over the world! I will often include details in the jewelry descriptions, but if you want to know about a specific item, just contact me. But please don't ask me for the names of all my suppliers!

Do you design custom jewelry?

YES! I love creating pieces just for my customers! About half of my business is creating custom jewelry. I have started a CUSTOM jewelry page and I also post most of my designs in my GALLERY. I also can recreate pieces you may already have; I do this quite often for my local customers who have jewelry that needs some updating or upsizing! Or if you have a pendant or special coin, etc., we can create a piece of jewelry around it.

Once I have a good idea of what you want, I will request half of the estimated amount as a deposit and then the balance once your design is perfect!

What is your return policy?

Please see my POLICIES page

 

 

 

 

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